F.a.q. of PS Mate
- I have opened some tables, but the program don't works...
- What to do if I need to write in chat?
- Is PS Mate a freeware program?
- I don't see the program icon... how can I manage it?
- I was surfing on the web, a table is jumped in foreground but PS Mate don't works
- If Holdem Manager is running PS Mate don't works...
- Why Chrome tells me that the Setup file could be dangerous?
- Sometimes the program don't works
- Is the program allowed from PokerStars?
- My anti-virus says the setup file contains malware!?!
- I have opened some tables, but the program don't works...
Have you logged the tables? PS Mate works only with the tables you have logged in (you must read "Logged in as your nickname" on the title bar of the table).
- What to do if I want to write in chat?
To temporarily disable all the program functions you can press the F9 key, and then press again to restore the program functions. If the table theme supports the external chat, you can launch it and write freely like if you would write in an external program window. Note that in this case the table will be disabled.
- Is PS Mate a freeware program?
Yes, PS Mate is a 100% freeware program. No popups. No ADS.
- I don't see the program icon... how can I manage it??
If the icon is not visible it has been inserted from the OS in the window of the hided icons.
Grab the icon by your mouse and drag it to the Windows taskbar: from now it should stay there. - I was surfing on the web, a table is jumped in foreground but PS Mate don't works
It' s not enough that a table jumps in foreground, it must also be active, and this not always happens. To activate it you have to click everywhere into the table itself, or to press the cycle hotkeys.
Look at the PS Mate icon: if it' s
this means that tables are not visible or, also if visible, them are inactive. This issue happens often with Windosw Seven.
- If Holdem Manager is running PS Mate don't works...
HM has a more low level code than the code of PS Mate and so can block some its functions. In order that PS Mate can work if HM is running, please try:
-Run both PS Mate, the PokerStars client and Holdem Manager with Admin privileges
(right click on the program icons / Run as Admin)
You can do this once (for each program) by:
Right click them desktop icons / Properties / Shortcut / Advanced / Check "Run as administrator" (Windows 10).
- Why Chrome tells me that the Setup file could be dangerous?
Like thousands of installers, the setup file of PS Mate is made by InnoSetup, and being the InnoSetup installers in .exe format (executable file) correctly the browser informs you that this kind of files are potentially dangerous.
PS Mate is 100% viruses and trojan free. Anyhow, if you want to be 100% sure download it and before to run it scan the file with your antivirus. - Sometimes the program don't works
After any update of the PokerStars Client the Window Handle of the PokerStars Lobby changes and it is not recognized from the program. Please close and run again both the Lobby and PS Mate.
- Is the program allowed from Pokerstars?
Yes. The program has been verified and approved by the PokerStars Game Integrity Team.
- My anti-virus says the setup file contains malware!?!
My programs don't contain viruses or malware. However, since to interact with the gaming tables them use tens of Windows APIs, such as "GetForegroundWindow", "SendMessage" and many others... it's possible that some antivirus "see" some combination of these APIs as malware.
Make a scan of the file with the most current antiviruses via VirusTotal: you'll see that the absolute majority of antivirus programs (and especially the professional ones) will not detect any malware
